Returns & Exchanges
We want you to be completely satisfied with your new timepiece, which is why we offer a 30-day return window for all watches in their original, unworn condition. If your purchase doesn't meet your expectations, our streamlined process ensures a hassle-free exchange or full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the timepiece you wish to return and generate a return authorization number.
Pack Securely
Place the watch in its original presentation box with all manuals, warranty cards, and protective films intact, then secure it inside a sturdy shipping carton.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location; we recommend obtaining a tracking receipt.
Quality Inspection & Refund
Once our horologists verify the watch's condition, we will process your refund or dispatch your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing